Not completely satisfied? We offer a generous 90-day return policy with free return shipping on most items.
Simple steps to return or exchange your items
Use your order number to initiate a return online or call customer service.
We'll email you a prepaid return shipping label - no cost to you.
Pack your item securely and drop it off at any authorized shipping location.
Once we receive your return, we'll process your refund within 3-5 business days.
Everything you need to know about our return policy
How and when you'll receive your refund
Refunds to credit cards are processed within 3-5 business days after we receive your return.
Most CommonChoose store credit for immediate use on future purchases. Never expires and earns bonus rewards.
Instant ValueExchange for a different size, color, or similar item. We'll cover any price difference.
No Extra CostUnique situations and how we handle them
If you receive a damaged or defective item, we'll provide a full refund plus return shipping costs. Contact us immediately with photos of the damage.
If we shipped the wrong item, we'll make it right immediately. Keep the incorrect item until we arrange pickup or provide return instructions.
For large items like appliances or bulk materials, we offer special return services including white-glove pickup and handling.
If a professional installation doesn't meet your expectations, we'll work with you to resolve the issue or provide appropriate compensation.
Our customer service team is here to help make your return process as smooth as possible.